How to get QuickBooks Support without getting ripped off

In this day and age when we want to find the phone number for a business, we Google it.   That usually works very well as long as you are not looking for the phone number for technical support for QuickBooks.

Unfortunately, there are many companies that are not affiliated with QuickBooks that pose as QuickBooks technical support and oftentimes, their phone number is the first to pop up when using a search engine.

The quality of their support will vary but I’ve seen some users be ripped off by paying thousands of dollars for services  that didn’t solve their problem or paid to receive troubleshooting that Intuit support provides at no extra cost.  In the worst cases, users have had malware installed in their systems and their identities compromised.

Which phone number you get when searching online will vary depending on the search engine and the keywords used.

So how can you make sure you get the number to the legitimate customer support department at Intuit and not some random third party?

Intuit has several QuickBooks products so there isn’t a global number for all support.  The contact information will depend on the product that you have.  Your best bet is to contact them from inside the QuickBooks product that you use to ensure that you are routed to the correct department.
  •  In QuickBooks Online, simply click the “Help” link on the top right hand corner of the screen.
  • If you use QuickBooks Desktop 2017 or later, press F1 or select Help > QuickBooks Desktop Help to get help faster.

If you are looking for information on how to do something inside the program, you can visit https://quickbooks.intuit.com/learn-and-support/ to access tutorials and an online community to ask questions.

If you need bookkeeping help or training on how to use QuickBooks Online, we can help.